Refund policy

At Liyaria, all orders are shipped after strict quality checks. Please read our return and refund terms carefully.

Prepaid Orders Only

• All orders placed on Liyaria are prepaid

• Cash on Delivery (COD) is not available

Return Eligibility

Returns are accepted only if:

• The product received is damaged

• The product received is defective

• The product received is incorrect (wrong item)

⚠️ Mandatory Condition:
An unboxing video is compulsory for any return request.

The unboxing video must:

• Be recorded from package opening till full product reveal

• Clearly show the shipping label

• Be uncut and unedited

❌ Without an unboxing video, return or refund requests will not be accepted.

Return Timeframe

• Return requests must be raised within 24 hours of delivery

• Returns are accepted only after the product is delivered

• Requests before delivery or without delivery confirmation will not be considered

Product Condition

• Product must be unused, unwashed, and in original packaging

• All tags, labels, and accessories must be intact

Non-Returnable Cases

Returns will not be accepted if:

• Unboxing video is not provided

• Video is incomplete, edited, or unclear

• Damage is due to customer misuse or handling

• Return request is raised after the allowed time window

Refund Process

• Once the return is approved and inspected, refunds will be processed within 5–7 business days

• Refunds will be credited to the original prepaid payment method

• Shipping charges (if any) are non-refundable

Order Cancellation

• Orders can be cancelled only before dispatch

• Once shipped, cancellation is not allowed

Contact Information

For return or refund-related queries, contact us at:
📧 liyaria.in@gmail.com